CS & Aftersales E-Commerce Specialist

Join our dynamic team as a CS & Aftersales E-Commerce Specialist where you'll be the cornerstone of our customer experience. In this pivotal role, you'll manage end-to-end customer interactions across multiple channels, ensuring seamless post-purchase support and driving exceptional satisfaction. Private Advertiser, based in Surakarta, is a growing e-commerce platform dedicated to providing high-quality products and services. As a CS & Aftersales E-Commerce Specialist, you'll be at the heart of our operations, handling customer inquiries, resolving issues, and ensuring a smooth post-purchase experience. With a competitive salary of Rp 2,250,000 - Rp 2,400,000 per month, this is your chance to grow with a company that values its employees and customers alike.

In this role, you'll be responsible for managing customer interactions through various channels, including email, live chat, and phone. You'll handle customer inquiries, complaints, and returns, ensuring that every customer leaves with a positive experience. You'll also be responsible for managing our aftersales support, including product returns, exchanges, and refunds. This role requires a blend of excellent communication skills, problem-solving abilities, and a customer-centric mindset.

Private Advertiser is committed to fostering a dynamic and inclusive work environment. As a CS & Aftersales E-Commerce Specialist, you'll have the opportunity to grow and develop your skills in a fast-paced and innovative company. We offer a competitive salary, comprehensive benefits, and opportunities for professional development. Join us and be part of a team that is dedicated to delivering exceptional customer experiences.

📋 Tanggung Jawab Pekerjaan

• Manage end-to-end customer interactions across multiple channels, including email, live chat, and phone.
• Handle customer inquiries, complaints, and returns, ensuring a positive customer experience.
• Resolve customer issues promptly and effectively, maintaining high customer satisfaction rates.
• Manage aftersales support, including product returns, exchanges, and refunds.
• Monitor and analyze customer feedback to identify areas for improvement and implement solutions.
• Collaborate with other departments to ensure seamless customer service and support.
• Stay updated with industry trends and best practices in customer service and e-commerce.
• Provide exceptional customer service and support, ensuring that all customers have a positive experience with Private Advertiser.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum 2 years of experience in customer service, e-commerce, or a related field.
• Excellent communication and interpersonal skills.
• Strong problem-solving and decision-making abilities.
• Proficiency in using customer service software, such as Zendesk, Freshdesk, or similar.
• Familiarity with e-commerce platforms and processes.
• Ability to work in a fast-paced and dynamic environment.
• Strong attention to detail and organizational skills.

🛠️ Keahlian

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