Service Desk Specialist

Rapid Technology Indonesia · 📍 Jakarta Raya · Diposting 2026-10-09
FULL_TIME⭐ TERVERIFIKASI
IDR 4000000 - 6500000
Rapid Technology Indonesia is seeking a dedicated Service Desk Specialist to join our team. In this role, you will be responsible for providing excellent customer service, resolving technical issues, and ensuring smooth operations for our clients. If you are passionate about technology and customer service, we would love to hear from you.

📋 Tanggung Jawab Pekerjaan

Provide first-line technical support to clients and internal teams.,Troubleshoot and resolve technical issues related to hardware, software, and network infrastructure.,Document and track service requests, incidents, and problems.,Escalate complex issues to the appropriate technical teams.,Maintain and update knowledge base articles and FAQs.,Monitor and report on service desk performance metrics.,Ensure compliance with IT service management processes and policies.

🎓 Kualifikasi & Syarat

Bachelor's degree in Information Technology, Computer Science, or a related field.,Minimum of 2 years of experience in a service desk or IT support role.,Strong knowledge of ITIL framework and best practices.,Familiarity with help desk ticketing systems such as ServiceNow, Zendesk, or similar.,Excellent communication and problem-solving skills.,Ability to work well under pressure and manage multiple tasks.,Knowledge of networking, hardware, and software troubleshooting is a plus.

🛠️ Keahlian

Technical support and troubleshootingIT service managementHelp desk ticketing systemsNetworking and hardware knowledgeProblem-solving and critical thinkingCommunication and customer service
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