Female Sales Administrator & Customer Service Specialist - Bali (Cheras, PJ Experience Preferred)

Are you a detail-oriented, customer-focused professional with a passion for sales support and administration? ICONIX, a leading company in administration and office support, is seeking a Female Sales Administrator & Customer Service Specialist to join our dynamic team in Canggu, Bali. In this role, you will be the backbone of our sales and customer service operations, ensuring smooth and efficient processes from start to finish. With a competitive salary of IDR 4000000 - 6000000 per month, this is an exciting opportunity to grow your career in a vibrant and supportive environment.

At ICONIX, we pride ourselves on delivering exceptional service and support to our clients. As a Female Sales Administrator & Customer Service Specialist, you will handle a variety of tasks, including managing customer inquiries, processing orders, and providing top-notch administrative support. This role is perfect for someone who thrives in a fast-paced environment and is committed to delivering outstanding results.

📋 Tanggung Jawab Pekerjaan

• Manage and respond to customer inquiries via phone, email, and chat, ensuring timely and professional service.
• Process and manage sales orders, including data entry and order fulfillment.
• Assist in the organization and maintenance of customer records and databases using CRM software like Salesforce or HubSpot.
• Coordinate with internal teams to ensure seamless communication and support during sales transactions.
• Provide administrative support to the sales team, including scheduling appointments and preparing sales materials.
• Maintain accurate and up-to-date records of all customer interactions and transactions.
• Assist in the resolution of customer complaints and issues, ensuring customer satisfaction.
• Participate in training sessions and continuous improvement initiatives to enhance your skills and knowledge.

🎓 Kualifikasi & Syarat

• Minimum of 2 years of experience in sales administration or customer service roles, preferably in a corporate or office support environment.
• Proven experience with CRM software such as Salesforce, HubSpot, or similar tools.
• Excellent communication and interpersonal skills, with the ability to build rapport with customers and team members.
• Strong organizational skills with the ability to manage multiple tasks and prioritize workloads effectively.
• Proficiency in Microsoft Office Suite, including Excel, Word, and Outlook.
• Ability to work well under pressure and meet tight deadlines in a fast-paced environment.
• Fluency in English, both written and spoken, is required.
• Preference given to candidates with experience in the PJ (Property & Jewelry) industry.

🛠️ Keahlian

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